Contact us

For questions about an order you have placed, please visit our order tracking page, email us, or call toll-free our customer service representatives at 1-855-301-9612.

Our representatives are available Monday - Friday 8am - 5pm EST.

You can help us improve this site by filling out a feedback form.

Shipping and delivery

Father's Day Shipping

In order to receive your order by Father's Day, Sunday, June 18th, please adhere to the ordering schedule below.

Standard Shipping: Order by Sunday, June 11th.
3 Day Express Delivery: Order by noon on Tuesday, June 13th.
2 Day Express Delivery: Order by noon on Wednesday, June 14th.

Our shipping and handling charges have been calculated to cover our actual shipping costs, as well as order processing, packing materials, and related overhead costs associated with these services. Some of our items incur extra shipping costs because the dimensions or weights exceed the limits of standard shipping rates and require a surcharge. These charges make it possible for the Museum Shop to provide our customers with the convenience of ordering from our catalog and website, and receiving home-delivery of products that would otherwise only be available to visitors of the Art Institute of Chicago.

In-stock orders shipped Standard Ground will be delivered in 5-7 business days. Priority Mail (United States Postal Service) and FedEx Ground are used for Standard Ground shipping. In-stock orders shipped to Alaska and Hawaii will be delivered in 7-10 business days via FedEx Expedited.  All orders to Canada ship via Parcel Post, to be delivered in 7-14 business days, and are non-traceable.  On international deliveries, the recipient is responsible for duties and taxes.

Occasional back orders will take longer. Products ordered together might not be shipped together.  Large or heavy items may ship separately.  Oversized items and large framed reproductions cannot be shipped to destinations outside the United States. Additional delivery time and shipping costs are noted in item details and will be shown in your shopping cart. Expedited shipping is not available on items with additional delivery times. Standard Ground Shipping charges and times are listed below. U.S. refers to the continental United States.

Order total 

US

Canada

Other

Up to $30

$7.95

$15.75

$25.00

$30.01-50

$9.95

$16.75

$27.00

$50.01-70

$11.95

$18.75

$31.00

$70.01-95

$13.95

$20.75

$33.00

$95.01-120

$15.95

$21.75

$34.00

$120.01-150

$16.95

$23.75

$36.00

$150.01-200

$18.95

$25.75

$38.00

$200.01-up

$25.00

$29.75

$40.00

Delivery times

5-7 Days*

7-14 Days*

6-10 weeks

*Denotes business days.

For Alaska and Hawaii, Standard Shipping charges are as follows:

Order total

Shipping charge

Up to $30

$26.95

$30.01-50

$27.95

$50.01-70

$29.95

$70.01-95

$31.95

$95.01-120

$32.95

$120.01-150

$34.95

$150.01-200

$38.95

$200.01-up

$45.00

Delivery time

7-10 Days*

*Denotes business days.  We do not offer expedited delivery to Canada. We do not offer additional choices for Alaska or Hawaii.

3-Day delivery is available for orders within the continental United States for an additional $15 per shipping address. In-stock orders placed through the website or via phone Monday-Thursday by noon EST will be delivered in 3 business days. Expedited orders placed after noon EST on Thursday and Expedited orders placed Friday through Sunday may take 1-2 additional business days to arrive.

2-Day delivery is available for orders within the continental United States for an additional $25 per shipping address. In-stock orders placed through the website or via phone Monday-Thursday by noon EST will be delivered in 2 business days. Expedited orders placed after noon EST on Thursday and Expedited orders placed Friday through Sunday may take 1-2 additional business days to arrive.

Expedited delivery is not available on all items and is subject to credit approval. We do not offer expedited delivery to Alaska, Hawaii, and Canada.
We do not offer Next Day Service.

On international deliveries, the recipient is responsible for duties and taxes.  International Air shipments are not available.  International standard ground shipments, which are non-traceable, take 6-10 weeks. All orders to Canada ship via Parcel Post, to be delivered in 7-14 business days, and are non-traceable. Please note that we are unable to ship to PO, APO or FPO boxes.

If your order is being shipped to a business, please include the name of the business in the ship-to address. If your order is being shipped to a particular apartment or suite, please include the apartment or suite number when entering the ship-to address.

Click here to track an order.

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