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Resolving declined payments
If your payment method has been declined, please do the following:
- Review your order confirmation to confirm the billing address and phone number were entered correctly on your order.
- Contact Customer Service at 1-855-301-9612 to confirm your credit card number and expiration date were entered correctly on your order.
Note: The billing address and phone number entered must match those associated with your credit card.
- If Customer Service is still unable to process payment please contact your bank or please provide another credit card.
Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.