Contact us

For questions about an order you have placed, please visit our order tracking page, email us, or call toll-free our customer service representatives at 1-855-301-9612.

Our representatives are available Monday - Friday 8am - 5pm EST.

You can help us improve this site by filling out a feedback form.

Returns

Your satisfaction is our goal.  If you are not satisfied, you may exchange or return an item for a refund within 90 days.

Please follow the procedure on the back of the packing list which is included with all shipments. Assist us by indicating the reason for the return or exchange as it will help us serve you better.

Please ship returns to:
The Art Institute of Chicago
950 N. North Branch Street
Chicago, IL  60642

You may also visit our store located at 111 South Michigan Avenue in Chicago to handle your return directly.

Shipping and Handling charges are non-refundable. Gift box charges are non-refundable.

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