Resolving declined payments

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For questions about an order you have placed, please visit our order tracking page, email us, or call toll-free our customer service representatives at 1-855-301-9612.

Our representatives are available Monday - Friday 8am - 4pm CST.

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If your payment method has been declined, please do the following:

  • Review your order confirmation to confirm the billing address and phone number were entered correctly on your order.
  • Contact Customer Service at 1-855-301-9612 to confirm your credit card number and expiration date were entered correctly on your order.
    Note: The billing address and phone number entered must match those associated with your credit card.
  • If Customer Service is still unable to process payment please contact your bank or please provide another credit card.

Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.

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